I bought a used car three days ago. It now has grinding brakes. Should the dealer fix it?
Our reader bought a 2019 Mercedes-Benz A-Class that had done 23,000 miles from a dealer. When he test drove the car, it felt fine. But a couple of days after…
Tag: consumer rights act
I complained about a clutch bite point which became clutch failure. Should the dealer pay for repairs?
Our reader mentioned the high clutch bite point to the dealer shortly after buying the car. The dealer said it was standard. After finding the car difficult to drive, the…
The dealer I bought my 2016 Jaguar from suggested it would reimburse me for another garage doing a repair. Now it won’t pay.
Our reader had his used Jaguar for nine days before it developed a fault. As he wasn’t near to the dealer, it suggested he take it to another mechanic and…
I bought a car from a dealer 11 weeks ago and the clutch flywheel needs replacing. What should I do?
Our reader bought a car 11 weeks ago from a dealer. After five weeks, he had to take it back because the brakes were grinding. The dealer sorted that out…
A breakdown operator towed my broken-down car to a local garage who damaged it. How do I get compensation?
A breakdown service took our reader’s broken-down car to a garage near where he was on holiday. The garage struggled to fix its transmission problem, forcing our reader to find…
Can I return a car with no service record if the salesman implied it had one?
This is a tricky one. Our reader bought a VW Passat. He was concerned the service book hadn’t been stamped but the salesman told him VW service records are online…
Can I reject a car after owning it for 10 months?
Our reader has lost patience with a car that has broken down seven times in the past 10 months. They want to know whether they can reject it, claiming it’s…
The used car I bought has a clutch problem and the dealer won’t fix it. What are my rights?
The car with the clutch problem is a five-year old Volkswagen Golf. The dealer is more than 40 miles from the owner’s home and says the buyer may have to…
I’ve had lots of niggling problems with a used car. What are my consumer rights?
It pays for car owners to know their consumer rights. That way, if you’re not happy with the service from a dealer, you know the next steps to take. You…